PERSONAL DATA PROTECTION
We are committed to protecting customer personal information by collecting only the necessary, basic customer information necessary to meet our obligations.
All user data is strictly kept and is only available to employees who need this data to do the job. All our employees are responsible for respecting the principles of privacy protection.
RautaPuu j.d.o.o. Ivanićgradska 73, 10000 Zagreb, Croatia, VAT: HR44839770235, in the performance of its activities, collects and processes personal data in compliance with all relevant laws and regulations.
Protection and security of personal data of our customers, clients and business
partner is the priority of RautaPuu j.d.o.o.
Please read this Information carefully!
HEAD OF PERSONAL DATA PROCESSING
RautaPuu j.d.o.o. is the head of personal data processing in accordance with the law and regulations on personal data protection. RautaPuu j.d.o.o. as the head of personal data processing, determines the purpose and means of personal data processing and is responsible for the storage and use of personal data in paper and / or electronic form.
RautaPuu j.d.o.o .. in its business may also be the executor of personal data processing in the case where it processes personal data in accordance with the written instructions of the head of personal data processing.
PERSONAL DATA PROTECTION
RautaPuu j.d.o.o. in accordance with legal and regulatory requirements, appoint a Personal Data Protection Officer whom you can contact regarding all issues related to the processing of personal data or the exercise of the right to personal data protection.
Contact: info@rautapuu.hr
THE PERSONAL INFORMATION WE COLLECT
The personal data we collect depends on: the type of service we provide to our customers, users and clients, the customer’s intention to use our services, the type of contract we enter into with our client and the customers’ intention to exercise their rights based on legal and regulatory provisions data. In the first place, this is data without which we cannot perform the service, and they include at least:
-basic personal data (name and surname)
-basic contact information (address, phone number, e-mail address)
-data related to the use of the website www.rautapuu.hr
-data related to the use of RautaPuu j.d.o.o. web shop
-data necessary for concluding a consumer credit agreement
-other personal data necessary for the exercise of the client’s rights based on legal provisions on consumer protection.
ACCESS TO PERSONAL DATA
RautaPuu j.d.o.o.. takes technical and organizational measures to ensure that the personal data collected are processed only in a manner consistent with the stated purpose. If necessary for the purpose of carrying out our business activities, access to personal data will be provided to third parties, namely: state bodies and public authorities that have the right to access personal data for the purpose of implementing legal obligations; courier services, financial institutions and other business partners.
All except state and public authorities process personal data exclusively according to the instructions of RautaPuu j.d.o.o.
PROCESSING OF PERSONAL DATA
User personal data will be processed within the European Economic Area (EEA) by the processors listed in the chapter Access to personal data, whose responsibility and obligation to protect personal data and maintain their confidentiality is defined by the contractual relationship and in accordance with all technical and organizational measures and legal regulations governing data protection. Your personal information provided by RautaPuu j.d.o.o. collected for the purposes stated in the chapter Collection and use of personal data will not be available to anyone who does not have the authority to do so RautaPuu j.d.o.o.
EXERCISE OF RIGHTS
When legally provided, the user, customer, client has the right to information about the processing of his personal data; withdrawal of your consent at any time, if we process personal data with the given consent; correction or supplementation of personal data to always be accurate; deletion of personal data when they are no longer needed for the above purposes; filing a complaint RautaPuu j.d.o.o. or the competent state body.
RautaPuu j.d.o.o. provides communication channels to all interested parties in order to exercise their rights related to the protection of personal data by making requests:
-by e-mail sent in the system RautaPuu j.d.o.o. registered e-mail addresses at info@rautapuu.hr
-through web form RautaPuu j.d.o.o. on the webshop www.rautapuu.hr
Regardless of the chosen communication channel, the request is submitted in person and in such a way that the employees of RautaPuu j.d.o.o. enabled identification of the applicant.
STORAGE OF PERSONAL DATA
The time period for storing users’ personal data depends on the purpose for which we process them.
Data collected only for the purpose of providing sales transactions or providing other services, are kept for another 12 months from the date of the last transaction in which they were used (for example, transactions of delivery, delivery, complaints, etc.)
Data collected for processing based on the legal basis are stored in accordance with the time limits of the provisions of the law in question (for example, the Law on Accounting, etc.)
CONTACT
For any questions about how to use personal data, you can contact us by e-mail or mail as follows:
-by sending an e-mail to info@rautapuu.hr
-written to the address: RautaPuu j.d.o.o., Ivanićgradska 73, 10000 Zagreb, Croatia
-by the web form located at www.rautapuu.hr
For communication in order to exercise the rights related to the protection of personal data, it is necessary to use the communication channels defined in the chapter “Exercise of rights” so that each request is registered and the user is identified as the initiator.
UPDATE INFORMATION ABOUT THE PROCESSING OF PERSONAL DATA
RautaPuu j.d.o.o. regularly revises and updates Information on the processing of personal data in accordance with changes in its own business processes or on the basis of legal and regulatory obligations. A valid version of the Information on the processing of personal data is available on our website www.rautapuu.hr. If there are significant changes that to a greater extent affect the processing of personal data, we will publish the information on the website without delay and inform you directly.
TERMS OF PERSONAL DATA PROCESSING DUE TO THE PROVISION OF DELIVERY AND RETURN SERVICES
For the purpose of providing delivery and return service RautaPuu j.d.o.o .. collects the following data:
-name and surname
-address of delivery or collection of goods
-phone and / or mobile phone number
-information address for delivery or collection
We provide the above data to contracted business partners, logistics service providers for the purpose of performing the contracted services. The service providers are authorized by RautaPuu j.d.o.o. for the processing of personal data of customers exclusively for the purpose of performing the contracted services.
COOKIES AND MONITORING OF INTERNET ACTIVITIES
A cookie is a text file that the websites you visit store on the user’s device (computer, tablet, smartphone). RautaPuu j.d.o.o. uses cookies to make it easier and better for visitors to access the features provided by RautaPuu j.d.o.o. Web page. The information we collect from cookies is used to remember settings and user activities on websites such as browsing items, navigating pages, placing products in the cart, interesting items or items to compare and so on.
Cookies can be deleted or blocked by the user at any time in the settings of his internet browser. If a user with blocked cookies accesses RautaPuu j.d.o.o. web pages individual functionality on the page will not be possible.
RautaPuu j.d.o.o. on the website www.rautapuu.hr Webshop uses services for analyzing visits and tracking customer habits such as Google Analytics. By using cookies, the service provider can monitor the user’s visits to our and other internet sites and on that basis show the user RautaPuu j.d.o.o. . paid ads or ads of other users of the service. The user can stop displaying ads on the page of the service providers in charge of displaying ads.
NEWSLETTER AND USE OF PERSONAL DATA FOR MARKETING
If the user wants to receive notifications about our offer via e-mail, it is necessary to subscribe to the Newsletter. When filling in the application form, it is necessary to fill in the marked fields and enter the e-mail address to which you want to receive the Newsletter. At any time, the user can unsubscribe from our Newsletter in accordance with the instructions they will receive by e-mail after registration, as well as on each Newsletter. All registered users RautaPuu j.d.o.o. websites, can subscribe or unsubscribe from the Newsletter at any time in their profile.
For Newsletter deliveries RautaPuu j.d.o.o. may use the technical services of external business partners. In the above case RautaPuu j.d.o.o. it provides them for processing only the e-mail address that the user has registered to receive the Newsletter. We also ensure that the selected business partner uses it only for the delivery of our Newsletters, during the period while the user is subscribed to it, and may not use it for other purposes.
RautaPuu j.d.o.o. will not share the user contact details of the Newsletter subscription with third parties, except in the case and under the conditions set out in the previous chapter. Also, if the user has not signed up to receive RautaPuu j.d.o.o. The newsletter, as a customer or user, can only receive from us a message related to the order, payment or activities that he personally initiated. In addition, RautaPuu j.d.o.o. will provide the user’s e-mail address with information on changes related to our business and relationship with the client, the customer as a user of our services.